Satisfaction Guarantee - Your Joy is Our Joy
Damaged items should be reported within 5 days of delivery. We will always replace or credit your account for damaged or missing items. You must keep the packaging for 48 hours after reporting damage, so that we can enter a claim with UPS. Should you wish to return an item that is not damaged, please contact us in advance of shipping the item. In gen
Should you wish to return an item that is not damaged, please contact us in advance of shipping the item. In general, an item must be returned within 30 days of delivery and the customer pays return shipping costs. All non-damage related returns are for account credit only, a Gift Certificate will be issued. Please use the Contact Us link if you have any specific questions.
Our safe and secure shipping for non-promotional items can take between 2-4 weeks; it may take longer for deliveries on promotion.
Please contact ASAP so we can make sure you are completely satisfied!